Privacy Policy
Our contact details
Name: Data Protection Representative
Address: IDC Conveyors LTD, The Mallards, South Cerney, UK, GL7 5TQ
Phone Number: +44 (0) 1285770890
E-mail: office@idc-conveyors.com
2026
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers including names, job titles, company names, postal addresses, site addresses, email addresses and telephone numbers.
- Information submitted through our website enquiry forms.
- Customer account and billing information.
- Supplier account and billing information.
- Project and service records, including quotations, orders, site surveys, maintenance reports, breakdown reports, drawings and project correspondence.
- Marketing preferences and communication records.
- Website usage data, including IP addresses, browser information, cookies and analytics information.
- Records of communications with us by email, telephone, post, website forms and WhatsApp Business.
How we get your personal information and why we collect it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To respond to enquiries and requests for quotations.
- To provide conveyor systems, parts, maintenance services and engineering support.
- To process orders and manage customer accounts.
- To arrange site visits, installations, maintenance works and deliveries.
- To communicate regarding ongoing and future projects.
- To issue quotations, invoices and other business documentation.
- To send marketing communications, newsletters, maintenance reminders and promotional information where appropriate.
- To improve our products, services and website.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Referrals from existing customers, suppliers and business contacts.
- Publicly available business information and company websites.
- Industry exhibitions, networking events and trade shows.
- Procurement platforms and customer supplier portals.
- Marketing and website analytics tools.
We use the information that you have given us in order to:
- Provide products and services requested by you.
- Manage customer and supplier relationships.
- Maintain project history and records for future support and repeat business.
- Deliver maintenance and aftersales services.
- Send marketing communications and company updates.
- Meet legal, regulatory and accounting obligations.
- Improve our services, website and customer experience.
We may share this information with:
- Suppliers where necessary to fulfil orders or provide products and services.
- Approved subcontractors and engineers carrying out work on our behalf.
- Delivery and logistics providers, including courier companies.
- Professional advisers, including accountants, auditors, insurers and legal advisers.
- Software and service providers, including Microsoft 365, Mailchimp, Xero, Dropbox and website hosting providers, where necessary for business operations.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time by contacting office@idc-conveyors.com.
- We have a contractual obligation.
- We have a legal obligation.
- We have a legitimate interest in operating and developing our business, maintaining customer relationships, providing support services and promoting our products and services.
How we store your personal information
Your information is securely stored using password-protected business systems, including Microsoft 365, Xero, Mailchimp, Dropbox, WhatsApp Business, website hosting platforms and secure company devices. Access is restricted to authorised personnel only, and, where possible, systems are protected using two-factor authentication.
Customer records, project records and correspondence are retained for 10 years from the date of the last transaction.
Accounting and financial records are retained for a minimum of 8 years in accordance with HMRC and business requirements.
Marketing contact information is retained until consent is withdrawn or after 3 years of inactivity, whichever occurs first.
When retention periods expire, personal information is securely deleted from electronic systems and, where applicable, paper records are securely shredded and disposed of.
Your data protection rights
Under data protection law, you have rights, including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at
Address: IDC Conveyors LTD, The Mallards, South Cerney, UK, GL7 5TQ
Phone Number: +44 (0) 1285770890
E-mail: office@idc-conveyors.com
If you wish to make a request, please contact us using the details above.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
office@idc-conveyors.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
